Frequently Asked Questions

WHAT IS WORKINSPACE (WIS)?

WORKINSPACE offers you the choice of a wide range of workstations where you can work remotely. Choose from coffee shops, private spaces in private homes, shared workspaces and much more.

HOW DO I DOWNLOAD THE WORKINSPACE APP?

You can download the workinspace app in six simple steps:

  1. Go to https://www.workinspace.com
  2. Click on the “GO TO APP” button.
  3. Select “Allow” for the app to use your location.
  4. Scroll down to the bottom of your screen and click on the “share” icon.
  5. Scroll down and select “Add to Home Screen”.
  6. Finally click on “Add” for the icon to appear on your homepage.

WHO DO I CONTACT IF I HAVE A PROBLEM?

There are three ways in which you can contact us:

  1. If you have downloaded the APP, go to the menu bar and select CONTACT. Complete and submit the form.
  2. Email the WORKINSPACE team directly at support@workinspace.com
  3. You can also reach us through our social media platforms:

HOW DO I FIND A SPACE?

Space seekers can browse work spaces freely on their homepage.

By allowing the app to track your location, all work spaces nearby you will display on your homepage.

Customised searches are also possible:

  1. Open your app and search for the work space of your choice in the search bar “e.g. coffee shop, co-working or office.”
  2. Tap on the menu bar and select “FIND A SPACE”. (Here you can add up to 2 filters, if desired).

HOW DO I BOOK A SPACE?

Depending on the space providers requirements, space seekers will be able to call, email or walk in.

They can do this in the following ways:

  1. Sign up on the homepage, complete six simple steps of information required and then submit.
  2. Opening up their work space of choice and selecting the space providers preferred means of contact.

NOTES:

After signing up, you will then receive an email to activate your account, so that you may enjoy the benefits of working remotely at your convenience, anywhere in the world.

If you do not receive an email immediately, please check your spam folder!

WHAT IF THE SPACE DOESN'T CONFIRM MY BOOKING / GET BACK TO ME?

Email the workinspace team at support@workinspace.com

The team will contact the space provider directly as well as assist you in trying to find an alternative space.

We’ve got your back!

HOW DO I LIST A SPACE?

To list a space is simple:

  1. Click on the “ADD WORK SPACE” button at the bottom of your homepage or in the menu bar.
  2. You will have to complete three steps that require information regarding your space.
  3. Once you have filled in the necessary information, you will “submit” your space.
  4. After submitting your space, a banner will pop up stating that your “submission was successful”.

NOTES:

Your submission will then be reviewed by the workinspace team. It can take up to 3-5 business days to be approved but we will try to be a fast as possible!

Remember to check your spam folders if you haven’t received an email from us within that time!

You can be as cool and creative as you like!

HOW DO I VIEW, EDIT, PAUSE OR REMOVE A LISTING

To “view’, “edit”, “pause” or “remove” a listing, the work space provider must do the following:

  1. Go to their menu bar and select “Account”.
  2. Select “View listed spaces”.
  3. Select the work space that you would like to “view”,“edit”, “pause” or “remove”.
  4. A listing options panel will appear, allowing you to “edit”, “pause” or “remove your workspace.

NOTES:

When editing your work space, you will be able to save your changes, however,
the changes will be submitted to the workinspace team to review and approve.
Once approved your work space will display on your homepage.

If you decide to “pause” your listing, your work space will disappear from the homepage
until unpaused. To unpause your listing, follow the same steps listed above.

A removed listing will be permanently deleted from both homepage and account.
You will also receive an email from workinspace confirming that your space has been removed.

If you have not received an email immediately, please check your spam folder!

WHAT IS THE CANCELLATION POLICY ONCE I’VE BOOKED A WORKSPACE?

Workinspace is a platform that only connects the workspace providers and work space seekers and therefore cancellations will be up to the work space provider.

FORGOT YOUR PASSWORD?

To reset your password when logged in:

  1. Go to the menu bar.
  2. Select “ ACCOUNT”.
  3. Select “Profile settings”.
  4. Select “Change Password”

NOTES: 

You will receive an email from workinspace, which will enable you to reset your password.

If you do not receive an email immediately, please check your spam folder!

To reset your password when logged out:

  1. Go to the menu bar.
  2. Select “LOG IN”
  3. Select “forgot password?”.
  4. Go to the menu bar.

IS WIS FREE?

Yes, Workinspace listings are free.

STILL NEED HELP?

The workinspace team are here to help.

Email: support@workinspace.com

WHAT MUST I SET UP BEFORE LISTING A WORK SPACE?

Before adding a work space, ensure that you have selected the currency you will be using:

  1. Go to the menu bar.
  2. Select the currency button, which will defaulted to USD.
  3. Select your preferred currency.

NOTE: 

This will be your defaulted currency, however, it can be changed by you at any time.

I’M LOOKING FOR SPACE BUT HAVE NOT SIGNED UP. WHY CAN I NOT SEE A LISTED WORKSPACE’S FULL DETAILS ?

To view the listed work spaces full details, please sign up.